Shipping policy

 

  • Pick-up at the workshop can be made in person, within 30 days of the date of purchase.

  • If you wish to cancel an order that has already been shipped to you, please note that shipping costs remain applicable.

 

       

 

  Shipping charges table

 

Purchase ($) Shipping costs ($)

 

0 - 5                      2

5.01 - 20                 5

20.01 - 40               7

40.01 - 75              10

75.01 and +           Free

 

 

 

 

 

  • You might receive your order in two separate packages for reasons of shipping logistics.

  • We mainly ship orders for postal delivery in envelopes. For these shipments, there is no tracking number.

  • A shipment confirmation email will be sent to you when your order is shipped.

  • In the event of an address error on the part of the customer, the costs of returning parcels are the responsibility of the customer and not to L'Écolo accro inc.

Refund policy

  • There are NO refunds available.

  • You may exchange your products if they were damaged during the shipping process, but note that proofs might be requested.